OpenMetal Cloud Customer Success Story

While experiencing rapid growth from the outset of their organization, this self-service automation developer knew that they needed to build a long-term technology roadmap to sustain their success. With cloud hosting expenses being their greatest challenge, they began to look for alternative cloud options.

OpenMetal On-Demand Private Cloud (built on an OpenStack platform) helped them not only cut their cloud expenses in half, it gave them a true business partner to help them customize their cloud environment and fuel their growth even further.

About

Founded in 2015, this AI chat SaaS provider delivers the industry’s most human-friendly self-service assistant, the Customer Engagement Center (CEC), a next-gen conversational AI solution that rapidly transforms any business into a fully automated digital brand.

Their customers include: HBOMax, Gillette, Sling TV, Royal Caribbean, Farmers Insurance, ADT, and GulfAir.

The Challenge

The provider had experienced rapid growth over their first few years of their rollout. However, because of their successful growth, they had also run into a number of unique business challenges that they realized needed to be addressed to move forward.

This included:

  • Some challenges with AWS including high costs, unpredictable billing, the desire to explore open source platforms, and competitive conflicts with customers.
  • Wanting a consultative partner who they could rely on to help them optimize their cloud platform and be ready to support them if and when necessary.
  • Needing to ensure that any new or additional provider had well-documented processes and procedures that they could use to demonstrate compliance for themselves and their own customer base.
  • The team felt strongly about using an OpenStack platform. They soon realized, however, that the requirements to set up and deploy the OpenStack platform was a huge time sink, distracting the DevOps team from working on new product development.

Download the Customer Story

“The solution we found with OpenMetal was perfect because we are now able to spin up new environments very cost-effectively, get to market faster with our solutions, and still create an agile environment that supports existing production customers while enabling net-new customer opportunities.”

Quote from the CTO

The Solution

OpenMetal built and deployed a cloud for their DevOps infrastructure that included:

  • A private Cloud Core with three standard servers running their control plane.
  • The addition of several Large V1 servers, added in a converged fashion (no control plane, compute and storage only).
  • A Ceph network distributed storage cluster.
  • OpenStack API integrations and cloud capacity to run Kubernetes across 140 compute instances.

OpenMetal’s on-demand private OpenStack cloud was a fit for multiple reasons.

Ease of Migration

OpenMetal provided the ability to use OpenStack “as-a-service” for the quickest transition path. 

Transparent Pricing Model

OpenMetal offered transparent and fair hardware-based pricing to simplify billing and make expenses more predictable. 

Compliance

In addition to being in Tier 3 data centers, OpenMetal’s private cloud had built-in compliance advantages over public cloud.

Consultation

OpenMetal’s engineering team worked closely with the provider’s team to review their usage and costs and trained them on changes that would lead to even more savings.

The Outcome

Significant Cost Savings

Within the first six months, the SaaS provider recognized cost savings of over 50% over AWS, which they have used to reinvest in new staffing, resources, and initiatives.

Greater Competitiveness

The lower cost of operations allows them to be competitively priced in the market to attract and grow their customer base.

Increased Market Productivity

Greater agility within their testing and production environments is increasing productivity and helping get products to market faster.

Customer Empowerment

The open source nature of Openstack on the OpenMetal infrastructure is empowering them to spin up a brand new low-code/no-code environment for their customers to be able to build their own solutions. 

Geographic Expansion

The security protocols of private cloud enable them to launch more production environments that can be quickly dropped into EU and other geographical locations.   

 

OpenMetal took away the complexity of implementing an OpenStack private cloud and helped the provider arrive at a cost-effective alternative cloud solution that is helping to fuel their growth further.

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About OpenMetal

OpenMetal is an infrastructure-as-a-service (IaaS) company delivering cloud and cloud-based technology services that enable easy use of complex open source options to provide greater performance, productivity, and profitability for companies of all sizes. As a strategic member of the Open Infrastructure Foundation (OIF), OpenMetal is committed to empowering individuals – by themselves or within teams – to meaningfully contribute to the larger open source community to foster innovation that benefits all.