OpenMetal Cloud Customer Success Story
While experiencing rapid growth from the outset of their organization, self-service automation developer, Pypestream, knew that they needed to build a long-term technology roadmap to sustain their success. With cloud hosting expenses being their greatest challenge, they began to look for alternative cloud options.
OpenMetal On-Demand Private Cloud (built on an OpenStack platform) helped Pypestream not only cut their cloud expenses in half, it gave them a true business partner to help them customize their cloud environment and fuel their growth even further.
About Pypestream
Founded in 2015, Pypestream delivers the industry’s most human-friendly self-service assistant, the Customer Engagement Center (CEC), a next-gen conversational AI solution that rapidly transforms any business into a fully automated digital brand.
Pypestream’s customers include: HBOMax, Gillette, Sling TV, Royal Caribbean, Farmers Insurance, ADT, and GulfAir.
The Challenge
Pypestream had experienced rapid growth over their first few years of their rollout. However, because of their successful growth, Pypestream had also run into a number of unique business challenges that they realized needed to be addressed to move forward.
This included:
- Some challenges with AWS including high costs, unpredictable billing, the desire to explore open source platforms, and competitive conflicts with customers.
- Wanting a consultative partner who they could rely on to help them optimize their cloud platform and be ready to support them if and when necessary.
- Needing to ensure that any new or additional provider had well-documented processes and procedures that they could use to demonstrate compliance for themselves and their own customer base.
- Pypestream felt strongly about using an OpenStack platform. They soon realized, however, that the requirements to set up and deploy the OpenStack platform was a huge time sink, distracting the DevOps team from working on new product development.
“The solution we found with OpenMetal was perfect because we are now able to spin up new environments very cost-effectively, get to market faster with our solutions, and still create an agile environment that supports existing production customers while enabling net-new customer opportunities.”
Gary MacDougall, CTO
Pypestream
The Outcome
Significant Cost Savings
Within the first six months, Pypestream recognized cost savings of over 50% over AWS, which they have used to reinvest in new staffing, resources, and initiatives.
Greater Competitiveness
The lower cost of operations allows them to be competitively priced in the market to attract and grow their customer base.
Increased Market Productivity
Greater agility within their testing and production environments is increasing productivity and helping get products to market faster.
Customer Empowerment
The open source nature of Openstack on the OpenMetal infrastructure is empowering Pypestream to spin up a brand new low-code/no-code environment for their customers to be able to build their own solutions.
Geographic Expansion
The security protocols of private cloud enable them to launch more production environments that can be quickly dropped into EU and other geographical locations.
For Pypestream, OpenMetal took away the complexity of implementing an OpenStack private cloud and helped them arrive at a cost-effective alternative cloud solution that is helping to fuel their growth further.
About OpenMetal
OpenMetal is an infrastructure-as-a-service (IaaS) company delivering cloud and cloud-based technology services that enable easy use of complex open source options to provide greater performance, productivity, and profitability for companies of all sizes. As a strategic member of the Open Infrastructure Foundation (OIF), OpenMetal is committed to empowering individuals – by themselves or within teams – to meaningfully contribute to the larger open source community to foster innovation that benefits all.