Careers

Position Openings

Technical Account Engineer – Apply Here

We are seeking a customer-focused Technical Account Engineer to serve as the bridge between our enterprise customers, products, and internal engineering teams. In this role, you will provide technical expertise, proactive onboarding, and high-touch support across the customer lifecycle. You will troubleshoot complex cloud environments, advocate for customer needs, write documentation, and automate routine operational tasks.

Because this role involves direct customer interaction across channels (tickets, chat, phone, video) and daily alignment with US engineering teams, strong written and spoken English communication skills are essential.

Location: Remote, India

Key Responsibilities

• Customer Support & Troubleshooting: Diagnose and resolve technical inquiries, infrastructure failures, and performance bottlenecks across client cloud systems via tickets, chats, calls, and video sessions.
• Onboarding & Pre-Sales Assistance: Assist with new customer onboarding, initial platform provisioning, customization requests, pre-sales technical configurations, and end-user enablement.
• Automation & Scripting: Write and maintain Bash and Ansible scripts to automate operational processes and deploy software updates.
• Documentation & Knowledge Sharing: Create clear internal and external technical documentation, runbooks, and process guides using Markdown, Git, GitHub/Wiki, or Google Docs.
• Monitoring & Outage Ownership: Monitor customer-facing platforms, configure alerting tools, and maintain end-to-end ownership during outages or critical incidents until fully resolved.
• Product Advocacy: Partner closely with internal Engineering teams to surface customer feedback, bug reports, and feature requests to continuously improve product performance.

Required Qualifications & Skills

• Experience: 3+ years of experience in customer-facing technical support, system administration, networking, or cloud operations.
• Communication: Exceptional written and verbal English communication skills with experience creating customer-facing technical documentation.
• Linux Systems Administration: Advanced Linux administration skills, including experience managing clustered Linux environments and executing live root-level updates.
• Cloud & Containers: Hands-on experience or working knowledge of cloud platforms (OpenStack, Ceph, Kubernetes, Docker, or virtualization).
• Scripting & Automation: Intermediate experience with Ansible and Python scripting, alongside shell tools (Bash).
• Networking & Tools: Understanding of core networking concepts and tools (DNS, Load Balancers, VPNs, iptables, HAProxy, OpenVSwitch) and version control via Git.
• Hardware Management: Experience accessing and managing remote servers via IPMI/BMC interfaces.

Preferred Qualifications

• Experience using Terraform or Heat for infrastructure configuration management.
• Direct experience supporting public or private cloud hosting components (VMs, Databases, Network Storage).

Technical Account Engineer Lead – Apply Here

We are seeking a high-performing Technical Account Engineer Lead to serve as the operational anchor, technical escalation point, and customer success leader for our cloud systems engineering team. In this role, you will lead the technical relationship for key enterprise clients across their entire lifecycle—from pre-sales architecture and onboarding to ongoing optimization, managed services, and infrastructure expansion.

You will combine deep hands-on expertise in cloud infrastructure (OpenStack, Kubernetes, Ceph) with team leadership, mentoring engineers and partnering directly with US-based leadership across Sales, Engineering, Product, and Customer Success.

Because this role involves daily executive stakeholder engagements, complex technical consulting, and driving customer escalations to resolution, fluent, executive-level English communication (written and spoken) is strictly required.

Location: Remote, India

Key Responsibilities

• Technical Leadership & Escalation: Serve as the senior technical authority and escalation lead for customers and internal engineers. Provide daily operational guidance, workload oversight, and mentorship to ensure issues and incidents are driven to resolution.
• Customer Lifecycle Ownership: Own the client journey end-to-end, including onboarding, cloud migrations, architecture guidance, managed support, and proactive account reviews.
• Trusted Advisor: Act as a strategic technical consultant advising clients on cloud strategy, disaster recovery, high-availability architecture, performance tuning, and infrastructure optimization.
• Cross-Functional Collaboration: Partner with US-based Sales, Product, Operations, and Engineering teams to advocate for customer needs, manage product feedback loops, and identify account expansion/growth opportunities.
• Operational Excellence: Develop, standardize, and maintain runbooks, onboarding playbooks, automation workflows, and technical documentation to ensure high service quality and scalable processes.
• Infrastructure & Automation: Maintain hands-on oversight of critical cloud platform technologies, leveraging tools like Ansible, Terraform, and Python to streamline operations

Required Qualifications & Skills

• Experience: 7+ years supporting, designing, or operating enterprise cloud infrastructure and managed services, including direct experience serving as a senior technical lead, mentor, or primary escalation point.
• Communication: Exceptional English verbal and written communication skills with proven experience interacting directly with C-level stakeholders, product leaders, and global enterprise clients.
• Cloud & Platform Mastery: Advanced experience with cloud architectures, virtualization, containerization, and distributed storage—specifically OpenStack, Ceph, Kubernetes, and Docker.
• Linux Systems: Expert-level Linux administration, troubleshooting, performance tuning, and security practices.
• Automation & Scripting: Strong experience with Infrastructure-as-Code (Terraform, Ansible, Puppet) and scripting (Python or Bash).
• Customer Management: Demonstrated track record in technical account management, incident coordination, and leading complex, multi-stakeholder migrations or deployments.
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

DevOps Engineer – Apply Here

We are looking for a hands-on, proactive DevOps Engineer to join our global engineering team. In this role, you will help implement, maintain, and optimize our cloud infrastructure, automated deployment pipelines, and operational tooling. You will work closely with development and operations teams to keep our systems running efficiently, reliably, and securely.

Because this role directly supports our US production infrastructure and involves daily collaboration with US-based product and engineering teams, strong written and verbal English communication skills are essential.

Location: Remote, India

Key Responsibilities

• CI/CD Pipeline Maintenance: Collaborate with development teams to maintain and optimize automated build, test, and deployment pipelines using tools like Jenkins or GitLab CI.
• Cloud & Container Automation: Support application deployment and scaling within cloud environments using Docker, Kubernetes, OpenStack, and Ceph.
• Monitoring & Uptime: Maintain monitoring and alerting systems to ensure platform health, uptime, and optimal application performance.
• Infrastructure Automation: Write and maintain Python and Shell scripts, alongside configuration management tools (Ansible, Chef, or Puppet), to automate routine tasks.
• Troubleshooting: Diagnose and resolve operational issues across platform infrastructure and application services.
• Global Collaboration: Work alongside global cross-functional engineering teams to continually improve internal processes and system stability.

Required Qualifications & Skills

• Experience: 2–4 years of hands-on experience in a DevOps, SRE, or Systems Engineering role.
• Communication: Clear, confident English communication skills for effective cross-border collaboration and documentation.
• Containerization & Cloud: Hands-on experience with Docker, Kubernetes, and cloud infrastructure management (OpenStack, AWS, or Azure).
• Automation & Scripting: Proficiency in Python scripting and Linux shell tools.
• CI/CD & Config Management: Practical experience with CI/CD tools (Jenkins, GitLab CI) and tools like Ansible, Chef, or Puppet.
• System Administration: Solid understanding of Linux OS, networking fundamentals, and security principles.
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

Network Architect – Apply Here

We are seeking a Network Architect to help lead the strategic design, technical direction, and hands-on optimization of our enterprise network infrastructure. In this role, you will define network topology across data centers, cloud interconnects, and global office locations while driving network automation and robust security practices.

Because this role directly supports our US customer base and collaborates daily with US-based engineering leadership, fluent, executive-level English communication (written and spoken) is essential.

Location: Remote, India

Responsibilities

• Network Architecture & Strategy: Design, build, and evolve core network topologies, enterprise WAN/LAN, SD-WAN, and cloud connectivity to ensure maximum uptime, low latency, and high scalability.
• US Customer & Escalation Support: Serve as the senior technical authority for high-tier customer escalations, complex network troubleshooting, and critical cross-platform incidents.
• Automation & Infrastructure as Code (IaC): Drive network automation using Python, Ansible, and Terraform to streamline provisioning, configuration management, and operational workflows.
• Cloud & Datacenter Interconnects: Architect and manage hybrid-cloud networking solutions connecting on-premises data centers to cloud environments (AWS, Azure, GCP, or OpenStack).
• Performance & Telemetry: Implement and maintain enterprise monitoring, alerting, and capacity-planning systems to enforce strict SLAs and continuous optimization.
• Collaboration & Leadership: Partner with global DevOps, Security, and Product teams while providing technical guidance and informal mentorship to junior engineers.
• Documentation & Compliance: Develop comprehensive network diagrams, disaster recovery blueprints, and operational standards.

Required Qualifications & Experience

• Experience: 8+ years of hands-on network engineering experience, with at least 3+ years in a Senior or Architect capacity.
• Communication: Exceptional English verbal and written communication skills with proven ability to interface directly with US teams and customers.
• Networking Expertise: Deep hands-on mastery of routing protocols (BGP, OSPF, EIGRP), switching, MPLS, VXLAN, and IPsec VPNs.
• Hardware & Platforms: Proven track record with enterprise-grade platforms (Cisco, Arista, Juniper, Palo Alto Networks, F5, or Fortinet).
• Cloud & Automation: Strong experience with cloud networking (AWS DirectConnect / Azure ExpressRoute) and network scripting/automation (Python, Ansible, Terraform).
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

Preferred Qualifications

• Advanced certifications such as CCIE, CCNP (Enterprise/Data Center), JNCIE, or AWS Certified Advanced Networking.
• Prior experience working in a global delivery model supporting US enterprise clients.